TTWI TOW TRUE WAY Return and refund Policy

Welcome to www.towtrueway.com is owned and managed by TTWI TOW TRUE WAY (herein after referred to as “TTWI”).

Return Policy :

At “TTWI”, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

-Following are the details of the return policy that is applicable for all the items sold on “TTWI”:

You have maximum 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. your item must be in original packing. your item needs to have the receipt or proof of purchase

CATEGORY WISE RETURN/REPLACEMENT PERIOD:-

Category	Type of products	Return period
Life style	Fashion, Footwear ,Eyewear ,Clothing, Accessory, Jewellery	15 days exchange
Electronics	Mobile	10 days  replacement
Lifestyle	Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearable’s	10 days  replacement
Large Appliances	Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG	10 days  replacement
Home	Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply	10 days  replacement
Automotive	Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tires and Alloys	10 days  replacement
Books & others	Books, Music Instruments, Office Supply, School Supply and Toys	10 days  replacement
No return category	Inner wear ,Socks, Clothing Freebies, Home Care, Music ,Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Lingerie (bottom wear),	No return

“TTWI” Business Partner / Seller retain the right to examine whether the returned product is defective and/or damaged. In case the returned product is not defective or damaged, the customer will be informed about the same and the product as received will be returned to the shipping address of the customer.

Refund Policy :

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

Shipping Policy :

If a customer returns the product and requests for a refund, the amount refunded would be the Price paid for the product.

The shipping charge will not be refunded

If you receive a refund the cost of return shipping will be deducted from refund.

Defective Product :

Return applicable if product received is defective and damaged or not as described.

If you have received a damaged or defective product or not as described, you can raise a replacement request through website or mail support.

Cancellation Policy :

“TTWI” believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

1.) Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.

2.) There is no cancellation of orders placed under the Same day delivery category.

3.) No cancellations are entertained for those products/services that the “TTWI” marketing team has obtained on special discounts and offers on occasions like New Year, Pongal, Diwali, Independence Day, Foundation Day etc. These are limited occasion offers and therefore cancellations are not possible.

• Contact us :
• www.towtrueway.com
• TTWI TOW TRUE WAY
• 104/105 Dulhara, Anuppur, Madhya Pradesh
• Pincode: 484224
• Mobile :+91-8183 005300
• Email : info@towtrueway.com